Newly Added Consumer not in Add Session Consumers List

by Matt 31. August 2009 08:09

If you have entered a new consumer into CaseWorks and they are not showing up in the Consumer's list for Add Session.  Make sure you have refreshed the Add Session screen to update the list with the new Consumer.  To do this, close the Window and Click Add Session again, or refresh the page by pressing F5.

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uploaded word documents not showing up

by Deanna 26. August 2009 10:01

Sometimes an uploaded Word document does not instantly show up under the consumer information. If you received a confirmation that the upload successfully completed but do not see the form in the consumer's list of documents, try waiting a couple of minutes before rechecking. It's also helpful to click the "refresh" button in your browser or hit F5 on your keyboard to refresh your screen.

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MS Office | Consumers