Cannot Give a Reason for Rejection

by Matt 1. September 2009 08:57

If you reject a note during the approval process, you are required to give a reason for rejection.  Sometimes, Internet Explorer will prevent the window from popping up and requesting input.  To remedy this situation, do the following:

  1. Click Tools and then Internet Options
  2. Click the Security and then click Custom
  3. Scroll down until you see the ActiveX controls and plug-ins section
  4. Find Initialize and script ActiveX controls not marked as safe for scripting
  5. Put the dot in Prompt radio button
  6. Click OK and then OK again
  7. Restart Internet Explorer

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by James 27. August 2009 05:54

If you are trying to scan documents into caseworks web you need to make sure that your scanner is Twain compliant. The best way to go about that is to make sure that you have all the drivers fully downloaded to the computer from the manufacturer in reguards to the scanner.