If you've installed the CaseWorks Word Add-in and it is not showing up, follow these instructions for making it return.

Word 2003

1. Click Tools and then Toolbars
2. Click IWOFFICE and your toolbar should appear

Word 2007

1. Click the Office Logo in the top left
2. Click Word Options
3. Click Add-ins
4. Click the drop down box towards the bottom and select Disabled Items
5. Click IWOFFICE2007
6. Click Enable

In Word 2003, you must hit ENTER on your keyboard after typing your password into the CaseWorks toolbar. Then hit "login", "import", fill out form, then upload as normal.

Sometimes an uploaded Word document does not instantly show up under the consumer information. If you received a confirmation that the upload successfully completed but do not see the form in the consumer's list of documents, try waiting a couple of minutes before rechecking. It's also helpful to click the "refresh" button in your browser or hit F5 on your keyboard to refresh your screen.

In order to upload Word forms to the system, you must install the Office Add-In for Word 2003 or 2007 (depending which version is installed on your computer). Instructions for Windows XP users:

1. login to CaseWorks Web

2. from the main screen, click "downloads"

3. users whose organizations use digital signature pads can select Office Forms Add-in for Office 2007 w/ Signatures - Beta or Office Forms Add-in for Office 2000/2003 w/ Signatures - Beta  . I recommend trying this version even if you're not using digital signatures at this point.

Alternately you may choose the non-beta version: Office Forms Add-in for Office 2007 or Office Forms Add-in for Office 2000/2003

4. After clicking on the link, select "run" and follow the prompts to complete installation.

Open Word 2007 and you should see a new ribbon: "CaseWorks Web." If you are using Word 2003 and do not immediately see the new CaseWorks/IW Forms toolbar, you may need to select it from the View > Toolbars menu.