reset your password

by Deanna 16. September 2009 08:47

You can reset your own password by accessing the "user information" section from the main menu. In the top section of the page, enter your new password. Re-enter on the next line to confirm the new password. Scroll down to the bottom of the page and click "update user information." Use the new password the next time you login to the website and/or login to your CaseWorks toolbar in Word.

Note: If you cannot recall your password, contact your site administrator so he/she can create a new one.

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Trouble with Non-Beta Word 2003 Plugin

by Matt 27. August 2009 06:01

If a user is experiencing trouble with the non-beta version of the Office 2003 plugin. Install the beta version version via the instructions below:

XP

  1. Go to the Main Menu of the CaseWorks Web website
  2. Go to the Downloads section
  3. Click the link that says Office Forms Add-in for Office 2000/2003 w/ Signatures - Beta
  4. Choose Run
  5. Click Extract
  6. Click Install for the Microsoft Shared Add-in installation
  7. Click through the installation by clicking Next and then Install.

Vista

  1. Go to the Main Menu of the CaseWorks Web website
  2. Go to the Downloads section
  3. Click the link that says Office Forms Add-in for Office 2000/2003 w/ Signatures - Beta
  4. Choose Save
  5. Browse to the location you saved the file to
  6. Right-click the installation package and then left-click Run As Administrator
  7. Click Extract
  8. Click Install for the Microsoft Shared Add-in installation
  9. Click through the installation by clicking Next and then Install.

Usage: When using the Word 2003 non-beta add-in, be sure to ALWAYS tab between the username, passoword, and login button.  If you do not, the box will not retain the information you have typed into it and will give you a login error.

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pop-up screen at login

by Deanna 26. August 2009 12:13

Users who do not exit the site by clicking "sign out" at the main screen must enter his/her password twice when logging onto the site next time. As an added security measure, the user will see this pop-up window: (see screenshot)

This screen will not prevent users from signing in - it just emphasizes the fact that either the user didn't sign out as described or another person is currently logged in as that user. Simply retype the password in the space provided and click "continue".

 

 

 

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