Progress Notes not updating within the approval process - Cache

by Greg 14. September 2009 10:12

"After updating a document the changes do not apear.  I know that the changes were made."

Two things can cause this:

1) Your administrator needs to check "Clear Cache on Viewer Exit" for you, as a user

****If this does not work****

2) Open the viewer, goto Options --> Viewer Setup then click the "Clear Cache" button (see associate image)

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User Access Viewer

User Access Viewer on Vista - Pegasus Error

by Matt 26. August 2009 06:30

A user may encounter a dialog box upon running the User Access viewer telling them about a Pegasus licensing issue.  To fix this complete the following steps:

  1. Click the Microsoft Logo in the bottom left corner.
  2. Select All Programs
  3. Select Accessories
  4. Right-click Command Prompt
  5. Left-click Run as Administrator
  6. Click Continue
  7. Type bcdedit /set {current} nx AlwaysOff and press Enter
  8. You should see The operation completed successfully
  9. Close the command prompt window
  10. Restart your computer

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User Access Viewer

Unable to open User Access Viewer, no error message on Windows XP

by Admin 26. August 2009 06:17

Remove data protection from the operating system:


No-execute and execute protection are all names for DEP. This process feature increases security, but may cause problems with certain programs.

Several OSs have no-execute or execute protection. Microsoft has added this as well in SP2 with data execution prevention (DEP). This precents code execution in memory regions already marked as storage. This is a powerful tool against buffer overrun exploits.

If a program is failing and you want to disable DEP to see if that is the cause. Here are the steps. (Just disable DEP for the program in question… don’t disable it for your whole system.)

    1. Click Start
    2. Select Control Panel
    3. Select System
    4. Click the Advanced tab
    5. In the Performance region select Settings
    6. Click the Data Execute tab in the dialog box that opens
    7. Select Turn on DEP for all programs and services except for those I select
    8. Click Add.
    9. The open dialog box will open. Browse and select your application.
    10. Click Open
    11. Click Apply
    12. Click Ok
    13. Reboot


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User Access Viewer