Trouble with Non-Beta Word 2003 Plugin

by Matt 27. August 2009 06:01

If a user is experiencing trouble with the non-beta version of the Office 2003 plugin. Install the beta version version via the instructions below:

XP

  1. Go to the Main Menu of the CaseWorks Web website
  2. Go to the Downloads section
  3. Click the link that says Office Forms Add-in for Office 2000/2003 w/ Signatures - Beta
  4. Choose Run
  5. Click Extract
  6. Click Install for the Microsoft Shared Add-in installation
  7. Click through the installation by clicking Next and then Install.

Vista

  1. Go to the Main Menu of the CaseWorks Web website
  2. Go to the Downloads section
  3. Click the link that says Office Forms Add-in for Office 2000/2003 w/ Signatures - Beta
  4. Choose Save
  5. Browse to the location you saved the file to
  6. Right-click the installation package and then left-click Run As Administrator
  7. Click Extract
  8. Click Install for the Microsoft Shared Add-in installation
  9. Click through the installation by clicking Next and then Install.

Usage: When using the Word 2003 non-beta add-in, be sure to ALWAYS tab between the username, passoword, and login button.  If you do not, the box will not retain the information you have typed into it and will give you a login error.

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User Access Viewer on Vista - Pegasus Error

by Matt 26. August 2009 06:30

A user may encounter a dialog box upon running the User Access viewer telling them about a Pegasus licensing issue.  To fix this complete the following steps:

  1. Click the Microsoft Logo in the bottom left corner.
  2. Select All Programs
  3. Select Accessories
  4. Right-click Command Prompt
  5. Left-click Run as Administrator
  6. Click Continue
  7. Type bcdedit /set {current} nx AlwaysOff and press Enter
  8. You should see The operation completed successfully
  9. Close the command prompt window
  10. Restart your computer

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User Access Viewer